Plateau Medical Center and Medical Staff have adopted the following list of patient rights. This list shall include but not be limited to the patient's rights to:

• Exercise these rights without regard to sex or culture, economic, educational, or religious background or the source of payment for his/her care.
• Considerate and respectful care
• Knowledge of the name of the physician who has primary responsibility for coordinating his/her care and the names and professional relationships of other physician and non-physicians who will see him/her
• Receive information from his/her physician about his/her course of treatment and his/her prospects for recovery in terms that he/she can understand.
• Receive as much information about any proposed treatment or procedures as he/she may need in order to give informed consent or to refuse this course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved in each and to know the name of the person who will carry out the procedure or treatment.
• Participate actively in decisions regarding his/her medical care. To the extent permitted by law, this includes the right to refuse treatment.
• Full consideration of privacy concerning his/her medical care. To the extent permitted by law, this includes the right to refuse treatment.
• Full consideration of privacy concerning his/her medical care program. Case discussion, consultation, examination and treatment are confidential and shall be conducted discretely. The patient has the right to be advised as to the reason for the presence of any individual.
• Confidential treatment of all communications and records pertaining to his/her care and his/her stay in Plateau Medical Center. His/her written permission shall be obtained before his/her medical records can be made available to anyone not directly concerned with his/her care.
• Reasonable responses to any reasonable request he/she may make for service.
• Leave Plateau Medical Center even against the advise of his/her physician
• Reasonable continuity of care and to know in advance the time and location of appointment as well as the physician providing the care.
• Be advised if hospital/personal physician proposes to engage in or perform human experimentation affecting his/her care or treatment. The patient has the right to refuse to participate in such research projects.
• Be informed by his/her physician or a delegate of his/her physician of the continuing health care requirements following his/her care or treatment the patient as the right to refuse to participate in such research projects.
• Be informed by his/her physician or delegate of his/her physician of the continuing health care requirements following his/her discharge from Plateau Medical Center.
• Examine and receive an explanation of his/her bill regardless of source of payment.
• Know which hospital rules and policies apply to his/her conduct while a patient.
• Have all patients' rights apply to the person who may have legal responsibility to make decisions regarding medical care on behalf of the patient.
  Be assured of appropriate assessment and management of pain.
• File a grievance related to patient care issues which cannot be readily resolved and to have timely resolution of the grievance.

To file a grievance contact Risk Management at Plateau Medical Center at (304) 469-8623 or write to Plateau Medical Center 430 Main Street, Oak Hill WV 25901.

Should you wish to file a grievance with an agency outside of Plateau Medial Center call OHFLAC at 1-800-442-2888 or write to Office of Health Facility Licensure and Certification 350 Capitol Street, Charleston, WV 25301-3718.