At Plateau Medical Center we are committed to providing the highest quality and safest care for each patient. Whether you are with us for a few hours or a few days our goals remain the same. Our healthcare teams in the hospital, laboratory, and outpatient services will do their best to meet your needs. However, if you have a qualtiy of patient safety concern, please contact the director of clinical services or the clinical supervisor of the unit involved. They will work with you to resolve your concern.

Our Quality and Risk Management Department is here for you as well. Call 304-469-8600.

If you are still not satisfied and want to file a complaint with the State of West Virginia Department of Health and Human Resources, you may contact them at 304-558-0050.

Or you may choose to report it to The Joint Commission. The Joint Commission conducts accreditation surveys of organizations to determine their compliance with nationally established standards. These standards deal with an organization's quality, safety-of-care issures, and the safety of the environment where the care is provided. You may contact them:

By email: complaint@jointcommision.org,
By fax: 630-792-5636
Or, by mail:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181.